FAQ

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If you cannot find the answer to your question below, use the contact form here or email us at hello@weardulo.com.

Marin and Julian

Shipping and Returns

We are able to ship all over the world. Wherever you are, we can ship DULO products to you.

Within Europe, it takes between 5-10 business days to receive an order. Most customers get their orders in about a week.

Orders within Bulgaria are delivered in 1 to 2 business days.

For the rest of the world, timelines vary a bit more. It can take 2 to 4 weeks to receive an order. Circumstances such as customs and speed of local couriers can extend this period.

If for any reason you are unsatisfied with your purchase, DULO offers a 14-day return policy with FREE shipping. Returns outside this timeframe may be accepted at the discretion of DULO and may only be refunded with store credit. Please note that we don't offer refunds for shipping fees, you will only be refunded the cost of the item(s) you return or the difference in case of exchanges with a lower-priced item(s).

Yes, of course. Just write to us at hello@weardulo.com and we will make the requested adjustments. There is a limited period until the end of the day in which you can request this change. Once your order has been shipped, we cannot make any more adjustments.

Just write an email to hello@weardulo.com and will arrange everything with you personally. Keep in mind, we do not offer refunds of the shipping fees, and you will be responsible for the shipping costs of the return.

We offer FREE shipping worldwide ;)

We ship from Bulgaria, the country of manufacture.

Product

There's a lot our products offer. From the fabric, to the stitches, to the package, every DULO offers the best at the intersection of sustainability and performance.

Every DULO dress shirt and polo is made using the same materials:

- 100% Biodegradable Amni Soul performance fabric
- Premium Epic Coats Eco Verde threads from recycled polyester
- Natural Corozo Wood buttons
- 100% cotton for the interlining (the stuff inside the collar and cuffs)

Every DULO dress shirt or polo shirt comes rolled up in a neat little rectangular box that is 100% plastic free.

The box consists only of:

- Undyed recycled paper
- Two tiny magnet in the lid.

Inside the box there are no leaflets or other inserts. There's also no plastic used to hold the shirt together.

Every DULO dress shirt and polo is engineered to deliver the best performance, style and comfort that matches the demands of your active life. You'll have a guilt-free conscience, because all of this is achieved with a strong focus on sustainability so they don't become a burden on the planet at the end of their life. DULO shirts and polos are also extremely easy to care for, saving you a lot of time and money over time.

Every DULO dress shirt and polo shirt has the following properties:

- 100% biodegradable performance fabric
- Four-way stretch
- Wrinkle-resistance
- Non-iron
- Quick-drying and moisture-wicking through Aquamove technology
- Breathability
- Antibacterial and odor-repellent with the help of silver ions
- Machine-washable

Taking care of a DULO performance shirt is veeery simple :)

Every DULO shirt is machine-washable. Make sure you set the temperature to warm (40 degrees Celsius or around 104 Fahrenheit), or below.

Once the washing is done, do not tumble dry. Just take the shirt out and hang to dry. Wear directly. Once you put it on, body heat will warm the fabric and straighten itself out (no ironing!). Your shirt will only look better as the day goes on ;)

Wash it, hang it, wear it.

Every DULO dress shirt and polo is made out of 100% biodergadable performance fabric called Amni Soul Eco®.

Compared to other fabrics, Amni Soul Eco® is eliminated from the planet in about 5 years. It's core feature is biodegradability.

In anaerobic landfills, its unique composition allows bacteria to gain access to and digest the waste materials, thus accelerating the biodegradation process

Like other biodegradable products, once it is in the landfill, Amni Soul Eco®, breaks down into organic matter (biomass) and biogas; both of these can then be exploited as new environmental resources as well as being used to cogenerate electricity.

No way! The biodegradation property is only activated once the fabric is in an anaerobic environment, such as a landfill. With normal day-to-day wear, the fabric is just as durable and long-lasting as any other performance fabric.


Payments

We offer multiple ways to pay at checkout.

We accept all major credit cards - AMEX, Mastercard, Maestro and Visa. We also support local payments through iDeal and Banccontact. There are also options to use one of the fast checkout options provided by Apple Pay, Google Pay or Shop Pay.

We also accept payments in cryptocurrencies.

To use Apple Pay or Google Pay you need to checkout using an Apple device (Mac, iPhone or iPad) or an Android device, respectively.

In addition, if you have Google Pay enabled in your desktop browser, it will display as an available option.

If you don't see a payment method that you normally use and cannot proceed to pay, just email us at hello@weardulo.com and will try to help you.

Other

Here is some more information about the company, the founders and other questions we've received that don't fit in the categories above.

It all started in September 2016. You can read a bit more about our story here.

DULO is just the two of us - Marin and Julian. On occasion, we work with trusted partners to help us with sourcing, production and marketing.

If you are interested in a bundle or want to get multiple shirt packs, we'd be happy to offer you a personalised offer. Just email us at hello@weardulo.com or DM us on social @weardulo.

Yes, of course. If you are interested in gifting DULO to your business associates, reach out to hello@weardulo.com and we will get back to you with a personalised offer.